Shipping & Returns

Shipping Policy
Delivery Times
When you order from Aussie Pickleball Shop our goal is to ship your order out as quickly as possible.
Your item is made to order with a turnaround usually 24 - 48 hours after purchase, accept on public holidays.
**Please note that certain items may ship separately for example, if you order a t-shirt and a mug in one order, they may arrive to you at different times however, tracking info will be given for both things.**
Return & Exchange Policy
Refunds
Our Shirts are top-notch material, best in the market -we are working with the biggest apparel companies and making sure that you get the best products possible. However, things in life sometimes go wrong and Aussie Pickleball Shop is happy to offer a refund within 14 days if there is any damage to your order.
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Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, was damaged in shipping or if you've simply received the wrong item, so that we can make it right. For defective items Please email us photo evidence, within 5 days of receiving your item(s) to: support@aussiepickleballshop.com
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Note: If the return is due to an error of ours, we will accept responsibility for the shipping costs related to the return. If the return is not due to an error of ours, the buyer accepts full responsibility for all shipping costs.
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Cancellations
Cancellations are a difficult thing as your order is made "on-demand" meaning "just for you". However, we don't want you to be unhappy so if you do need to cancel your order, you are free to before items have been created ie. up to 3 hours after the order was placed. However, if a cancellation is requested after an item is in the process of being fulfilled, money and time have already been invested. At this point, it’s unlikely that a cancellation is possible but do reach out to us with your issue and we will try to help.
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European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unworn or unused.
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